Welcome to Birmingham Bathroom Supplies

 If you are not satisfied with the product you bought, you can return it for a refund within 10 days from receiving the item(s). Please note that there are exceptions to our return policy stated below:  If the item you purchased comes from an individual seller, check their return policy for details. If they don’t state any return information, then their products will come under this return policy.

Please note that returned products must be unused, not fitted, in the original packaging, with the safety seals not damaged and the original labels retained. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

To return a purchased item, follow the steps below:
1. Open a dispute with us within 10 days of receiving the order. We will provide you with a free return label or a return shipping fee of a maximum of £50 will be chargeable. ( product and original supplier dependant ).
2. Make sure the items you’re returning do not have any visible signs of use and have the original labels on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and label it.
5. Bring your package to the designated pick-up point. ( in most cases a home pick up for collection will be arranged )

We commit to processing your return, assessing its eligibility, and sending a refund to your account within 30 days of receiving the returned products. 95 % of returns and refunds are fully processed in less than 14 days.